Swarovski Reviews

Swarovski.com offers a variety of payment methods to accommodate customers' preferences. For online purchases, customers can use Visa, Mastercard, American Express, Diners Club, Unionpay, and Paypal. Additionally, options like EPS, Klarna, Google Pay, and Apple Pay are available, providing flexibility and convenience. Klarna provides a "Buy now and pay later" service, enhancing the shopping experience with its easy payment options. When using credit cards, customers are required to enter the necessary details, including the security code, and the card is only charged upon order confirmation. For certain regions, purchase on invoice is possible, allowing payment after delivery, subject to credit checks and conditions. These methods ensure a secure and efficient transaction process on Swarovski's online platform.

Swarovski's return policy allows customers to return items within 14 days after receipt. For Swarovski Created Diamonds, the return period extends to 30 days. Products must be in new and unused condition, with all original packaging and tags, including the IGI certificate for diamonds. Items purchased as part of a set or promotional offer must be returned according to the terms of the offer. Non-returnable items include personalized, customized, engraved products, gift cards, face masks, perishable goods, and products purchased from a different country. To initiate a return, customers should visit the returns portal to obtain a return label or QR code, pack the items in the original carton with the return form, and send them back using the chosen return carrier. Refunds are processed once the return is confirmed, which can take up to 10 working days to reflect in the account. Products purchased online can also be returned at selected Swarovski stores for a refund, provided the proof of purchase is presented within 14 days after delivery or collection. The store will issue a proof of return receipt, and the refund will be processed within the same 10 working day period. As for the shipping policy, Swarovski ensures secure delivery of orders, with the option to track the shipment for customer convenience. The shipping process is designed to be efficient, with clear communication provided throughout the order and delivery stages.

Swarovski's return policy allows for returns within 14 days after receipt, and 30 days for Swarovski Created Diamonds. Products must be in new and unused condition, with all original packaging and tags, including the IGI certificate for diamonds. Non-returnable items include personalized, customized, engraved products, gift cards, face masks, perishable goods, and products purchased from a different country. To initiate a return, customers should visit the returns portal to obtain a return label or QR code, pack the items in the original carton with the return form, and send them back using the chosen return carrier. Refunds are processed once the return is confirmed, which can take up to 10 working days to reflect in the account. Products purchased online can also be returned at selected Swarovski stores for a refund, provided the proof of purchase is presented within 14 days after delivery or collection. The store will issue a proof of return receipt, and the refund will be processed within the same 10 working day period.

Swarovski offers a two-year warranty for its jewelry and accessories, and a three-year warranty for Swarovski Created Diamonds Jewelry. This warranty covers manufacturing and material defects under normal use, starting from the date of purchase. The warranty is valid for products purchased from authorized Swarovski retailers, including online purchases from Swarovski.com. It is important for customers to retain a copy of the original sales receipt as proof of purchase to make a claim under this warranty. If a product is found to have a material or manufacturer defect during the warranty period, Swarovski will repair or may replace the product. The warranty does not cover damages caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, or failure to follow the product's care advice.